UPDATED: Temporary Emergency Number Established For Volusia Residents Affected By AT&T Outage

Date Added: March 08, 2017 10:10 pm

Gary Davidson
Public Informatin Officer

Update -  11:10 p.m.

AT&T Mobility has advised that the service outage affecting wireless customers has been resolved and 911 calls are now being connected.

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TEMPORARY EMERGENCY NUMBER ESTABLISHED IN VOLUSIA COUNTY FOR AT&T MOBILITY CUSTOMERS AFFECTED BY 911 OUTAGE

AT&T wireless users are unable to connect to emergency 911 call centers due to a service outage affecting customers in Florida, Texas and Georgia. Callers are either getting a busy signal or no answer at all, as the outage has impacted AT&T Mobility’s ability to deliver wireless 911 calls. The Volusia County Sheriff’s Office, which operates the countywide communications center in Volusia County, was notified of the outage in an e-mail from AT&T Mobility at 9:26 p.m. “AT&T teams are engaged and are working to resolve the issue,” the e-mail states.

AT&T Mobility is working to identify the source of the problem, and no time frame has been given for correcting the problem. Until further notice, AT&T Mobility customers in Volusia County who need to report an emergency should call the following number: (386) 252-4911.